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Terms & Conditions

🎵 TERMS AND CONDITIONS

Last updated: 18 May 2025

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These Terms and Conditions govern bookings and services provided by Vista Drive Music ("we", "our", "us") .

By booking our services, you agree to the following:

1. Bookings

  • Clients may book Vista Drive Music to perform at a variety of events including weddings, private parties, corporate functions, community events, and other special occasions.

  • Performance options may include music for ceremonies, cocktail hours, receptions, background sets, or full-feature shows.

  • All bookings are subject to availability and are only confirmed once you receive written confirmation from us.

2. Deposit and Payments

  • A 10% non-refundable deposit is required to secure your booking date.

  • The remaining balance is due 14 days prior to your event, unless other arrangements have been agreed upon in writing.

  • Payment must be made through our secure online system or another approved method.

3. Cancellations and Refunds​

  • If you cancel within 30 days of the event: 10% of the total fee will be retained to cover preparations and lost opportunities.

  • If Vista Drive Music is unable to perform due to unforeseen circumstances, a full refund (including the deposit) will be issued.

4. Changes and Rescheduling

  • We will do our best to accommodate changes to your booking, such as time, location, or performance style, depending on our availability.

  • All change requests must be submitted in writing.

5. Event Requirements

  • Clients must ensure that the performance space is appropriate and includes:

    • Adequate shelter from weather (for outdoor events)

    • Reliable access to power (where required)

    • Reasonable time and access for setup and pack-down

  • Any special song requests must be submitted at least two weeks prior to the event date.

6. Client Responsibilities

  • You are responsible for providing accurate details regarding the event, including location, timing, and any access requirements.

  • We are not responsible for disruptions caused by inaccurate information, venue limitations, or third-party issues.

7. Liability

  • Vista Drive Music is not liable for indirect losses or delays caused by events beyond our control (e.g., weather, venue issues, or equipment failure).

  • Our liability is limited to the total amount paid for the booking.

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🔒 PRIVACY POLICY

Last updated: 18 May 2025

Vista Drive Music ("we", "our", "us") is committed to protecting your privacy and safeguarding any personal information provided when using our website.

1. What We Collect

When you use our site or make a booking, we may collect:

  • Your name

  • Contact details (email address, phone number)

  • Event information (date, location, type of service requested)

  • Payment and billing details (processed securely by third-party services)

2. How We Use Your Information

We use your information to:

  • Confirm and manage bookings

  • Communicate with you about your event

  • Respond to questions or special requests

  • Improve our customer service and offerings

We may send you occasional email updates or offers, but you can opt out at any time.

3. Data Protection

  • Your data is stored securely through Wix’s encrypted servers.

  • All payments are handled via secure third-party platforms such as Wix Payments, PayPal, or Stripe. We do not store your payment information.

  • We never sell or share your personal information with third parties.

4. Cookies

Our website may use cookies to enhance your experience and monitor website performance. You can adjust cookie settings via your browser preferences.

5. Your Rights

You have the right to:

  • Access any personal data we hold about you

  • Request corrections or updates

  • Request deletion of your personal information (unless it is needed to fulfill a booking or legal obligation)

To make a request, please contact us at hello@vistadrive.com.

6. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date noted at the top.

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